TERMS AND CONDITIONS

1.Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural:

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  Account means a unique account created for You to access our Service or parts of our Service.
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  Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to AristaNova LLC, operating AristaNova.ai.
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  Country / State refers to: California, United States.
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  Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
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  Feedback means feedback, innovations, or suggestions sent by You regarding the attributes, performance, or features of our Service.
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  Offerings / Software & AI Solutions refer to the B2B software subscriptions, AI voice agents, workflow automations, custom AI implementations, and digital services offered by the Company on the Service. The Company does not sell physical goods.
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  Inputs & Outputs refer respectively to the prompts, configurations, business data, or instructions You submit to the Service ("Inputs") and the responses, voice interactions, text, or workflow automations generated by the Service ("Outputs").
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  Orders mean a request, checkout submission, or order form submitted by You to purchase Software subscriptions, AI automation packages, or implementation services from Us.
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  Promotions refer to special offers, trials, promotional packages, or other promotions offered through the Service.
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  Service refers to the Website and all associated B2B AI and software automation platforms operated by the Company.
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  Terms and Conditions (also referred to as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
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  Setup Fee means any one-time onboarding, implementation, configuration, or account setup fee charged in connection with Your Order.
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  Trial Period (or Cancellation Period) means the initial fourteen (14) calendar day period beginning on the date of Your initial Order during which You may cancel in writing for a full refund.
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  Third-Party Service means any third-party software, CRM, telecommunications provider, integration, or content integrated with or made available through the Service.
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  Website refers to AristaNova.ai, accessible from https://aristanova.ai (including https://www.aristanova.ai/).
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  You means the business, company, or other legal entity on behalf of which an individual is accessing or using the Service, or the individual professional accessing or using the Service for commercial purposes, as applicable.

2.Acknowledgment, B2B Scope & Eligibility

These are the Terms and Conditions governing the use of this Service and the commercial agreement that operates between You and the Company. Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions and Our Privacy Policy. By accessing or using the Service, You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, then You may not access the Service.

Our Services are designed and offered exclusively for businesses and commercial use. You represent and warrant that You are at least 18 years of age, legally capable of entering into binding contracts, and have the full legal authority to bind Your business, company, or legal entity to these Terms.

3.Placing Orders, Payments, 14-Day Trial, Setup Fees & Month-to-Month Billing (No Contracts)

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  Your Information & Payments: If You wish to place an Order for Software, AI Automation Packages, or Services, You may be asked to supply information relevant to Your Order including Your name, business name, email, phone number, payment card or ACH details, and billing address. You represent and warrant that (i) You have the legal right to use any credit card, debit card, or other payment method in connection with any Order, and (ii) the information You supply to Us is true, correct, and complete. By submitting such information, You grant Us the right to provide the information to third-party payment processors to facilitate completion of Your Order.

  Payment methods are subject to validation checks and authorization by Your card issuer or financial institution.

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  Order Refusal & Cancellation by Company: We reserve the right to refuse or cancel Your Order at any time for reasons including service or capacity availability, errors in the description or pricing of our Software or AI Services, errors in Your Order, or if fraud or an unauthorized or improper transaction is suspected.
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  14-Day Trial Period, Setup Fee Refund Policy, Month-to-Month Service (No Long-Term Contracts) & Cancellation Rule: AristaNova LLC exclusively provides B2B software and AI automation services and does not sell tangible or physical goods.

  • 14-Day Trial Period & Full Refund (Including Setup Fee): We offer a 14-day Trial Period starting on the date of Your initial Order. If You cancel before the end of the 14-day Trial Period (the cancellation period), You will receive a full refund of all amounts paid, including the Setup Fee.
  • Written Cancellation Required to info@aristanova.ai: To cancel within the 14-day Trial Period and receive a full refund (including the Setup Fee), You must put Your cancellation request in writing and send an email to info@aristanova.ai before the 14-day cancellation period expires.
  • After 14 Days — Setup Fee Non-Refundable & First Month Payment Required: After the first 14 days have passed, no refunds will be issued. If You pay a Setup Fee (or have paid a Setup Fee), after the 14 days the Setup Fee is strictly non-refundable, and You must still pay for the first full month of Service after the 14-day Trial Period.
  • Month-to-Month Service (No Contracts) & Cancellation for the Following Month: After the first month, Your Service automatically goes month-to-month with no long-term contracts. If You want to cancel after the 14-day Trial Period has passed, You must put Your request in writing by sending an email to info@aristanova.ai, and Your cancellation will apply to the following month (the next monthly billing cycle). You are still required to pay for the first month (or current billing month) after the 14 days, and no prorated refunds or credits are issued for partial months.
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  Availability, Errors, Inaccuracies & Prices Policy: We are constantly updating Our software and AI offerings on the Service. We cannot and do not guarantee the accuracy or completeness of any information, including prices, service descriptions, technical specifications, or availability. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice, and to revise prices at any time prior to accepting an Order.
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  California Automatic Renewal Law (ARL) Notice: Following the 14-day Trial Period and first month of Service, Your subscription continues on a month-to-month basis with no long-term contracts, automatically renewing each month at the then-current monthly rate unless You cancel prior to the next monthly billing date. To cancel Your Service at any time, You must submit Your cancellation in writing via email to info@aristanova.ai.

4.Promotions

Any Promotions made available through the Service may be governed by rules that are separate from these Terms. If You participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

5.User Accounts & Account Security

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service. You agree not to disclose Your password to any third party and must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account. You may not use as a username the name of another person or entity that is not lawfully available for use, a name or trademark subject to third-party rights without authorization, or a name that is offensive, vulgar, or obscene.

6.Artificial Intelligence Terms & Output Disclaimers

Our Services utilize machine learning and artificial intelligence models to generate text, voice responses, data, workflow automation, or other content ("Outputs") based on the prompts, configurations, or data You provide ("Inputs").

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  Ownership of Inputs and Outputs: As between You and the Company, and to the extent permitted by applicable law, You retain all ownership rights in Your Inputs, and We hereby assign to You all Our right, title, and interest (if any) in and to the Outputs generated specifically for You. Due to the nature of machine learning, Outputs may not be unique across users, and other users may receive similar Outputs.
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  Probabilistic Nature & "Hallucinations": You acknowledge that AI systems are probabilistic and rapidly evolving. Outputs may contain inaccuracies, biases, offensive material, or fabricated information ("hallucinations"). You are solely responsible for evaluating, verifying, and fact-checking the accuracy, legality, and appropriateness of any Output before relying on, publishing, or using it, including via human review.
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  No Professional Advice: Outputs do not constitute legal, financial, medical, tax, or other regulated professional advice. Relying on Outputs without independent human verification is strictly at Your own risk.

7.Acceptable Use Policy

You agree not to use the Services to:

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  Violate any federal, state, local, or international law or regulation.
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  Infringe upon the intellectual property, privacy, or publicity rights of any third party.
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  Generate spam, deceptive content, or unlawful automated communications (including unconsented robocalls or SMS messages in violation of the TCPA).
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  Reverse engineer, decompile, disassemble, or attempt to extract the source code, underlying weights, or algorithms of Our Services.
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  Use Outputs to develop or train artificial intelligence models that directly compete with Our Services.

8.SMS Terms & Conditions (TCPA, CTIA & A2P 10DLC Compliance)

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  Program Description: By opting in to receive SMS/MMS text messages from AristaNova LLC ("AristaNova"), You expressly consent to receive automated and non-automated text messages from Us at the mobile phone number You provided. Messages may include appointment reminders, account notifications, two-factor authentication (2FA) codes, AI assistant updates, customer support communications, and promotional or marketing offers. Consent to receive marketing text messages is not required as a condition of purchasing any software or services.
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  Message Frequency & Rates: Message frequency varies based on Your interactions with Our Services and account settings. Message and data rates may apply according to Your mobile carrier's wireless plan.
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  How to Opt-Out (STOP): You can cancel the SMS service at any time. Just text "STOP" to 1-800-212-3395 (or the number from which You received the message). After You send the SMS message "STOP" to Us, We will send You an SMS message to confirm that You have been unsubscribed. After this, You will no longer receive SMS messages from Us. If You want to join again, just sign up as You did the first time or text "START", and We will start sending SMS messages to You again.
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  Customer Support (HELP): If You are experiencing issues with the messaging program, You can reply with the keyword "HELP" for more assistance, or You can get help directly by emailing privacy@aristanova.ai or calling Us toll-free at 1-800-212-3395.
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  Carrier Liability Disclaimer: Wireless carriers (including AT&T, T-Mobile, Verizon, U.S. Cellular, and others) are not liable for delayed or undelivered messages. Delivery of information and content to a mobile device may fail due to a variety of circumstances beyond Our or the carrier's control.
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  Strict SMS Privacy & Non-Sharing Rule: Your mobile phone number, SMS opt-in data, and consent will NEVER be shared with or sold to third parties or affiliates for marketing or promotional purposes.

9.Intellectual Property & Your Feedback to Us

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  Company Intellectual Property: The Service and its original content (excluding Inputs and Outputs provided by or generated for You), features, underlying software, logos, trademarks, and functionality are and will remain the exclusive property of AristaNova LLC and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
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  Your Feedback to Us: You assign all rights, title, and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify, and exploit such Feedback without restriction.

10.Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, software, or services available on or through any such websites or services.

11.Termination & Cancellation Policy (14-Day Trial, Setup Fees & Month-to-Month Terms)

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  How You May Terminate / Cancel Your Service (Written Email to info@aristanova.ai Required): You may not terminate Your Account or billing obligations simply by discontinuing use of the Service. To cancel or terminate Your Service, You must put Your cancellation request in writing and send an email to info@aristanova.ai.
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  Termination Within the First 14 Days (Trial Period — Full Refund Including Setup Fee): We provide a 14-day Trial Period from the date of Your initial Order. If You send written notice of cancellation via email to info@aristanova.ai before the end of the first 14 days (the cancellation period), Your Service will be terminated and You will receive a full refund of all amounts paid, including any Setup Fee.
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  Termination After 14 Days (Setup Fee Non-Refundable & First Month Payment Required): Once the 14-day Trial Period has expired:

  • Setup Fee is Non-Refundable: Any Setup Fee paid is strictly non-refundable after the first 14 days.
  • First Month Payment Required: You are still required to pay for the first full month of Service after the 14-day Trial Period.
  • Month-to-Month (No Contracts) & Cancellation for the Following Month: After the first month, Your Service goes month-to-month with no contracts. If You wish to cancel after the 14-day Trial Period, You must send written notice via email to info@aristanova.ai, and Your cancellation will take effect for the following month (the next monthly billing cycle). Your Service will remain active through the end of the current paid month, and no refunds or credits will be issued for unused time in that month.
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  Termination or Suspension by the Company: We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions or fail to pay applicable fees when due. Upon termination by the Company for breach, Your right to use the Service will cease immediately.

12."AS IS" and "AS AVAILABLE" Disclaimer of Warranties

13.Limitation of Liability (LLC Shield)

14.Indemnification

You agree to defend, indemnify, and hold harmless AristaNova LLC, its members, managers, officers, employees, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to Your violation of these Terms, Your Inputs, Your use or deployment of any Outputs, or Your violation of any third-party rights.

15.Governing Law, Informal Dispute Resolution, Binding Arbitration & Class Action Waiver

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  Governing Law and Venue: The laws of the State of California, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Subject to the Arbitration Agreement below, the state and federal courts located in Los Angeles County, California shall have exclusive jurisdiction.
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  Informal Dispute Resolution First: If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company at privacy@aristanova.ai before initiating any formal proceeding.
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  Binding Arbitration: Except for small claims court actions or claims for injunctive relief to protect intellectual property, any dispute, claim, or controversy arising out of or relating to these Terms that cannot be resolved informally shall be determined by binding arbitration in Los Angeles County, California before one arbitrator, administered by JAMS or the American Arbitration Association (AAA) pursuant to its streamlined arbitration rules.
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  CLASS ACTION WAIVER: YOU AND ARISTANOVA LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

16.United States Legal Compliance & Translation

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  United States Legal Compliance: You represent and warrant that (i) You are not located in a country that is subject to a United States government embargo or trade sanction, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
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  Translation Interpretation: These Terms and Conditions may have been translated if We have made them available to You on Our Service. You agree that the original English text shall prevail in the case of a dispute.

17.Severability, Waiver & Changes to These Terms

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  Severability: If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
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  Waiver: Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
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  Changes to These Terms and Conditions: We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms.

18.California Consumer Notice (Cal. Civ. Code § 1789.3) & Contact Information

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If You have a question, cancellation request, or complaint regarding the Site or Services, please contact Us at:

California residents may also reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.